Microsoft Windows XP and Windows Vista – Internet Explorer cannot display the webpage Reviewed by Momizat on . "Help I can't browse the internet, I keep getting the error 'Internet Explorer cannot display the webpage' everytime I try to go online" So you were using your "Help I can't browse the internet, I keep getting the error 'Internet Explorer cannot display the webpage' everytime I try to go online" So you were using your Rating:
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Microsoft Windows XP and Windows Vista – Internet Explorer cannot display the webpage

“Help I can’t browse the internet, I keep getting the error ‘Internet Explorer cannot display the webpage’ everytime I try to go online”
So you were using your computer one day and out of no where you are unable to access the internet. You then try to trace your steps back to what you did last and came up with the conclusion that it was a windows update that caused the problem right? You might be right, but then again you might be wrong. I have come across quite a few people who have brough their computer to me blaming Microsoft for everything when 90% of the time the problem was caused by a non-microsoft product.

Okay, so what we need to do first is to identify if you even have an internet connection because it may be that your internet service provider might be having problems on their side. So to do this we would need to identify if you have an IP Address. What’s important for us to look at here is your IP Address and Default Gateway. Depending on what type of mode you are using your IP Address and Default Gateway may be the same or it might be slightly different.

Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field type in “cmd” without quotes and press OK and this will bring up a black screen with white writing.
Step 4: Type in the following command “ipconfig” without the quotes
This will display your IP Address and Default Gateway. Now what we need to do is to ping your default gateway to see if you have connectivity with your modem.

So you have the proper IP Address and Default Gateway. What we need to do next is to do a “Ping Test”. Basically this test will see if you have connectivity with the internet.

Example for Windows XP:
IP Address: 192.168.1.100
Default Gateway: 192.168.1.1

Example for Windows Vista:
IPv4: 192.168.1.100
Default Gateway: 192.168.1.1

Step 1: In the Command Prompt, type in the following command “ping 192.168.1.1” or depending on what your Default Gateway is and then press Enter
Step 2: After it has completed it’s test, check how many packets it’s Received or Lost

If you have Received 4, that means that your computer is communicating with your modem.
If you have Lost 4, that means that your computer is not communicating with your modem which could be cause of your problem.

*Note* The steps below will only work for people who are on a Broadband connection and are connected via Ethernet/LAN Cable – So for Dial Up and Wireless users, don’t bother. For other users,go straight to Solution 1.
Step 1: Restart your computer and as soon as it powers back on, continuously Tap the F8 key on your keyboard.
Step 2: You will see an Advance Boot Option, use the up and down arrow keys and select “Safemode with Networking” and press Enter
Step 3: Choose your Operating System and Press Enter
Step 4: You will come up with a Logon screen, Logon as the Adminstrator.
Step 5: Press Yes on the pop up.
Test your internet connection now and see if you are able to access the internet. If you are able to access the internet try the following steps.
Firstly restart your computer back into it’s normal state.

How to resolve the problem:

Solution 1:
Step 1: Turn off any of your AntiVirus or Firewall software that you have on your computer. I.E: Norton AntiVirus, AVG, PC Cillin, E-Trust etc.
Step 2: Click on the Start button
Step 3: Click on the Run button
Step 4: In the Open field type in “cmd” without the quotes and press OK and this will bring up a black screen with white writing.
Step 5: Type in the following command “netsh firewall reset
Test your internet connection now and see if you are able to access the internet. If you can, I would recommend configuring your AntiViruses firewall to allow Internet Explorer to access the internet. If you can’t try the next solution.

Solution 2:
Step 1: Clik on the Start button
Step 2: Click on the Run button
Step 3: In the Open field type in “msconfig” without the quotes and press OK
Step 4: Select “Selective Startup” in the General Tab
Step 5: Disable Process System.ini file, Process Win.ini file and Load Startup Items
Step 6: Click on the “Services” tab
Step 7: Above the OK/Close button, Enable “Hide All Microsoft Services
Step 8: Click Disable All
Step 9: Click Apply and OK/Close and Restart your computer.
** After you restart computer, you will get a pop up at the start – Press OK.
** Then the System Configuration Utility will reappear, just press CANCLE.
Now after your computer restarts, test your internet and see if you’re able to browse any websites.
– If this solution has worked for you, go to Solution 3.
– If this solution still does not resolve your issue, add my to your RSS feed and stay tuned for my next article.

Solution 3 :
Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field type in “msconfig” without the quotes and press OK
Step 4: Select “Normal Startup” in the General Tab
Step 5: Click on the “Startup” tab
Step 6: Click on Disable All
Step 7: Click Apply and OK/Close and Restart your computer
** After you restart computer, you will get a pop up at the start – Press OK.
** Then the System Configuration Utility will reappear, just press CANCLE.
Now after your computer restarts, test your internet and see if you are still able to browse websites.
– If you are, we have identified that it was a Startup item that has caused the problem. Now all you would need to do is a process of elimination to determine which one of the items has caused this problem for you – Refer to Solution 3.1.
– If it does not, go to Solution 4.

Solution 3.1:
Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field type in “msconfig” without the quotes and press OK
Step 4: Click on the “Startup
Step 5: Tick 5 items on the list (The amount you tick depends on how many times you want to restart your computer)
Step 6: Click Apply and OK/Close and Restart your computer
** After you restart computer, you will get a pop up at the start – Press OK.
** Then the System Configuration Utility will reappear, just press CANCLE.
After you restart your computer, test your internet and see if you are still able to browse the internet.
– If you were still able to access the internet keep going through Steps 1-6 and add tick 5 more until you are unable to access the internet.
– If you aren’t, then one of the 5 you have just ticked has caused the problem. Do Steps 1-6 but this time, untick one by one of the 5 you have just ticked and identify which startup item has caused this problem for you. Once you have identified the startup item, uninstall or configure it to work with your computer efficiently.

Solution 4:
Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field, type in “msconfig” without the quotes and press OK
Step 4: Click on the “Services
Step 5: Tick the “Hide All Micrsoft Services” that is located above the OK/Close button.
Step 6: Click on Disable All
Step 7: Click Apply and OK/Close and Restart your computer.
** After you restart computer, you will get a pop up at the start – Press OK.
** Then the System Configuration Utility will reappear, just press CANCLE.
– If you were able to access the internet after doing Steps 1 – 7 after the restart, then we have identified that it is a non-Microsoft service that is causing the problem – Refer to Solution 4.1. If it does not, go to Solution 5.

Solution 4.1:
Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field, type in “msconfig” without the quotes and press OKStep 4: Click on the “Services
Step 5: Tick the “Hide All Micrsoft Services” that is located above the OK/Close button.
Step 6: Tick the first 5 items on the list (The amount you tick depends on how many services you have in total and also how many times you want to restart your computer)
Step 7: Click Apply and OK/Close and Restart your computer.
** After you restart computer, you will get a pop up at the start – Press OK.
** Then the System Configuration Utility will reappear, just press CANCLE.
– If you were still able to access the internet after you restart, keep going through Steps 1 – 7 and add another 5 more ticks until you are unable to access the internet.
– If you aren’t able to access the internet, then one of the 5 you have just ticked has caused the problem. Do Steps 1 – 5, but this time untick one by one of the first 5 you have ticked last and restart the computer to see if you’re able to access the internet. Once you have identified the service, remove the service from your startup.

These steps may look confusing, but they’re actually quite basic, it’s just a process of elimination. So good luck and if you are still facing the same issue, please feel free to read the next article regarding Internet Explorer issues.

Please feel free to leave any comments if you have any questions like how to remove the items from your startup list or this has resolved your issue.

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  • Alan Smith

    Every Time I turn On my Laptop for which I am
    using Windows XP SP3 ,”the My Computer folder
    opens”? I have tried to find in the “System Configuration Utility” under Start up item or
    Command but to No Avail?
    Could you advise.

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