Microsoft Windows XP and Windows Vista – Internet Explorer Cannot Display the Webpage
So you were using your computer one day and out of no where you are unable to access the internet. You then try to trace your steps back to what you did last and came up with the conclusion that it was a windows update that caused the problem right? You might be right, but then again you might be wrong. I have come across quite a few people who have brough their computer to me blaming Microsoft for everything when 90% of the time the problem was caused by a non-microsoft product.
Okay, so what we need to do first is to identify if you even have an internet connection because it may be that your internet service provider might be having problems on their side. So to do this we would need to identify if you have an IP Address.
Step 1: Click on the Start button
Step 2: Click on the Run button
Step 3: In the Open field type in “cmd” without quotes and press OK and this will bring up a black screen with white writing.
Step 4: Type in the following command “ipconfig” without the quotes
Now by doing this step you will come up with the following information:
IP Address, Default Gateway and DNS Suffix
What’s important for us to look at here is your IP Address and Default Gateway. Depending on what type of mode you are using your IP Address and Default Gateway may be the same or it might be slightly different.
So you have checked and you do have an IP Address and a Default Gateway. But you see that your IP Address and Default Gateway is the same. If it is the same, this maybe a problem on your Internet Service Providers side. Why? Because your computer and modem is communicating, but your modem is not getting a Static IP Address from your ISP which is what has caused this problem. Contact your ISP if this is the case for you as they may be having a problem.
The following resolutions are for problems that relate to the following:
If your IP Address starts with “169”, this means that this IP Address was generated by your computer and not your modem meaning there could be a problem with your modem. If this is the case for you, there could be a problem with your modem communicating with your computer. This means that there could be a problem with your modem or the firewall blocking access.
If you do not have an IP Address or Default Gateway, make sure that your modem is connected to your computer properly, and is currently turned on. If you have checked to see if this is correct, try switching your modem off and turning it back on.
Here’s a couple of solutions that might resolve your problem.
Step 1: Disconnect your modem from your computer
Step 2: Turn your modem off at the power for 5 minutes.
Step 3: Turn off your computer
Step 4: Reconnect your modem and computer
Step 5: Turn both your computer and modem back on
By doing this, you would restart your modem’s settings and hopefully this would resolve your issue.
Step 1: Turn off any of your AntiVirus or Firewall software that you have on your computer. I.E: Norton AntiVirus, AVG, PC Cillin, E-Trust etc.
Step 2: Click on the Start button
Step 3: Click on the Run button
Step 4: In the Open field type in “cmd” without the quotes and press OK and this will bring up a black screen with white writing.
Step 5: Type in the following command “netsh firewall reset”
By doing this, you will reset your computers firewall settings completely. Now try and access your internet!
If this isin’t the issue for you and you do have a proper IP Address, then go onto my second article regarding internet connectivity.
Please feel free to leave any comments or questions and I will get back to you as soon as possible.