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Microsoft Office Issues

Been noticing the amount of Microsoft Office issues coming in from my customers and I had called up Microsoft Technical Support to get help regarding an issue to see how their technical support would begin troubleshoot their Microsoft Office issues.

If you are facing issues where your Microsoft Office is running slow or freezing up while you are using it, the best solution would be to open up Microsoft Office applications in Safemode.

A lot of people just assume that opening up their computer in SAFEMODE (Meaning restarting the computer, tapping F8 and logging into Safemode) itself is what they mean but what they really mean is a special command that only opens up the application itself in SAFEMODE.

Here are the commands to open up some of the applications in safemode

Click on Start
Click on Run
Type in the following commands depending on your application
Microsoft Outlook - outlook /safe
Microsoft Excel - excel /safe
Microsoft Word - winword /safe
Microsoft Powerpoint - powerpnt /safe
Microsoft Access - access /safe
Microsoft InfoPath - infopath /safe

Example: If you have an issue with Microsoft Outlook you would do the following

Click on Start
Click on Run
Type “outlook /safe“

If in here you find out that your applications are no longer facing the same issues/symptoms anymore we can assume that it is an add-in that causing the problem for you.

You would have to go into the following location to manually remove the add-ins.

Click on Start
Click on Run
Type in “regedit” and press OK
Go to the following folders
• - HKey_Local_Machine > Software > Microsoft > Office > 11.0 or 12.0 (Depending on what version of Office you have)
• - HKey_Current_User > Software > Microsoft > Office > 11.0 or 12.0 (Depending on what version of Office you have)

Go into the respective applications folder and look for a subfolder with the words Add-ins.
Example: Menu Add-ins or addins (They will only appear if you have addins already installed for that application)
Rename the Addins folder and add a “.old” to the end of it.

Now open up the applications again and you should be fine…